Conditions Of Delivery

Delivery of items straight up to property. Kindly provide us with an alternative contact number if you are unable to respond during the scheduled time of delivery. The confirmation message will specify delivery details and confirm the price of the Food Delivery ordered. When ordering from this Website you may be required to provide an e-mail address and password for your own security. All prices are in Malaysia Ringgit. GST is included. Payment must be made at the time of ordering the Food Delivery, Goods or Services from us by credit or debit card. Failure to pay on time will result in the cancellation of your order.

shipper-go-vap

All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant tax. We also reserve the right to alter the Goods or Services available for sale on this Website. All orders are delivered by a reputable courier service provider. We will make every effort to deliver within the time stated, however, we will not be liable for any losses caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us immediately. We will try to ensure that you receive your order as quickly as possible.

Return And Refund Policy

Damaged product will be exchange, You may request for refund of the Product to us within two (2) days of receipt. The Product shall be un-consumed, Product tags shall not be tampered with, and the Product shall be in the original brand packaging. In the event your order has been incorrectly delivered or the product is damaged, we will provide you a full refund or exchange of similar products.

Please contact us for more information at our Customer Care Hotline +603 7803 1288 for an immediate response. Alternatively, feel free to email us at operation@gelatomio.com.my .

*Excluding any government taxes, i.e GST.

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, photo, etc.)
  • Bank details in Shipping Label if the original payment is made via iPay88 or Cash-on- Delivery

You may want to return your item due to any of the following reasons:

Reason for return
Delivery – Wrong Product
Quality – Damage Product